Business
Showing 201–250 of 265 results
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Balancing Work And Life
$13.99Add to cartLife is more like a marathon than a sprint. Here’s how to stay well conditioned.
Bill Butterworth will make you laugh-and learn while you’re doing it! In the opening chapter of this powerful little book, Bill shares with you how, while running his rotund body in a nightmarish 440-yard dash, he learned a great lesson:
Life is much more like a marathon than a sprint.The attitudes and actions that result in steady success over the long haul are what make for long-term satisfaction and achievement. To experience this for yourself, you need to understand how to deal with life’s inevitable challenges:
*The “Hazies”-losing sight of long-term goals
*The “Lazies”-lacking the self-discipline to bring life back into focus
*The “Crazies”-allowing life to run out of controlEach of these can be conquered by three “clarifying triangles:” setting clear priorities, learning the discipline of endurance, and reaching the finish line through skillful pacing. It all adds up to a succinct and inspiring guide to balancing excellence at work with fulfillment in all of life.
Also look for the On-the-Fly-Guide to Building Successful Teams!
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4 Elements Of Success
$19.99Add to cartLaurie Beth Jones, management expert and business consultant extraordinaire, noticed that none of the personality/temperament profiles in the market today, none of them provided a tool that was simple, visual, intuitive, and powerful enough to create a shift in thinking as well as relating. So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good. Within the framework of the book will be scriptural examples as well as modern day business stories.
Based upon the elements of Earth, Water, Wind and Fire, the Path Elements Profile helps determine both individual and team behavioral tendencies that affect everything from career choice to daily “to do” lists. We choose to act on what we value, and each element type values very different things:
Fire personality types love and thrive on challenge
Water personality types thrive on harmony and calm
Wind personality types love chaos and change
Earth personality types love order and structure
PART I of this book provides an overview of the elements themselves as individual personality types. Jones will explain each element’s strengths and challenges and will have the readers identify their own as well as those of their team members.Then in PART II, readers will assess their teams. There are 28 one-day principles, that, if followed will take readers on a simple yet radical journey to a transformed workplace.
INCLUDES an Assessment Test for Your Team’s Elemental Strengths and Weaknesses
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Psychology Of Selling
$18.99Add to cartBrian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the “Psychology of Selling” that is more important than the techniques and methods of selling.
Tracy’s classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available in expanded and updated book format for the first time. Salespeople will learn:“the inner game of selling”
how to eliminate the fear of rejection
how to build unshakeable self-confidence
Salespeople, says Tracy, must learn to control their thoughts, feelings, and actions to make themselves more effective. -
Presentation Skills Workshop A Trainers Guide (Teacher’s Guide)
$39.99Add to cartThough plenty of people would rather hang from their fingernails than address a crowd, every business (and every business career) depends on giving effective presentations. Which is why presentation-skills workshops are continually in demand–and why corporate trainers are forever searching for solid, well-designed materials to guide them. Second in a new series for trainers, The Presentation Skills Workshop supplies all the hands-on instruction and practical tools needed to design and lead effective training sessions. After introducing a proven and easy-to-remember communication model, the book takes readers through both the preparation phases (designing the course, selling the workshop, setting up the room) and the workshop delivery (analyzing the audience, conducting the course, reviewing feedback). Throughout, it offers an abundance of real-world examples, worksheets, and visual aids–all the ready-to-go work tools the trainer needs.
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Safe Place For Dangerous Truths
$19.95Add to cartNo more “checking for feet.” This illuminating guide gets people to tell the truth at the meeting–not in the bathroom afterwards. Almost everybody does it–lie, that is. In one recent survey 93% of people admitted to lying regularly at work! Why? Because it’s safer than telling the truth. Sadly, organizations cannot succeed in this poisonous world of half-truths, strategic omissions, and doctored information. To function optimally, businesses must create an environment where people feel free to tell the truth, no matter how disturbing. Only then can organizations unleash the responsiveness, creativity, and enthusiasm necessary to achieve their goals. This unique book shows how, using the formal process of “dialogue,” such a place can be built. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by reducing fear, prompting self-examination, and opening minds * build trust where suspicion and cynicism held sway * inspire individuals to think and learn as a group * help groups talk through tough issues and move to collaborative action.
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Laugh And Learn
$19.95Add to cartWe may not all be born comedians, but most people are naturally humorous, says Doni Tamblyn, a comic-turned-trainer whose humorous techniques bring serious results at clients such as Chevron, Wells Fargo, and other Fortune 500 companies, universities, and government entities. While Laugh and Learn offers plenty to keep smiles on the faces of trainers and their students, it’s not a collection of one-liners and knock-knock jokes. It’s an enlightening and practical look at how teachers and training professionals can inject elements of entertainment, creativity, humor, and emotion into their existing methods, even when dealing with serious or technical topics. Filled with fun, challenging, and thought-provoking exercises to help readers feel more comfortable being funny, the book also provides dozens of workshop activities and techniques to introduce humor into the learning environment. Combining the latest brain studies and humor research with the author’s own 23 years of experience in comedy and corporate training, Laugh and Learn is a fascinating look at what makes learners perk up, pay attention — and remember!
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Fire Someone Today
$18.99Add to cartBob Pritchett started his first business at age six. In high school, he ran a software company that sold to Fortune 500 companies. By the age of 20, he had cofounded Logos Research Systems, Inc. He has seen the ups of high profits and the downs of a failed IPO attempt. Pritchett’s successes and failures led him to write Fire Someone Today. Far from a treatise on giving employees the axe, Fire Someone Today uses four categories-People, Leadership, Finance, and Operations-to cover a wide range of issues unique to the more than 20 million small business owners in the United States. Filled with hands-on advice and practical examples from real businesses, the book takes a no-nonsense approach to the uncomfortable decisions and actions that every manager, business owner, or entrepreneur must face.
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How Great Decisions Get Made
$18.99Add to cartAll too often, solving tough work issues can become a tug of war as clashing departments, priorities, personality styles, and other concerns threaten to destroy any possibility of a successful conclusion. But by sharing hopes, and focusing on information rather than debate, the path to agreement can become wonderfully clear. How Great Decisions Get Made. shows how to bring out the best in people, so that the process of decision making cements groups together rather than pulling them apart. The book gives readers a simple 10-step process to help their people overcome seemingly intractable differences, paving the way for groups to: * Embrace a world view filled with the possibility of creating better results together * Shift their attention from the stale “”What should we do?”” to a fresh “”How can we achieve what we really want?”” attitude * Tap into who they are to define and articulate their hopes Readers looking for quick, exciting ways to energize their often contentious decision-making process will find all the help they need, from real-life scenarios showing the process in action to a self-assessment checklist. How Great Decisions Get Made provides the key to overcoming barriers, making people feel great about the work they do, and achieving extraordinary results.
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Giants Of Sales
$22.99Add to cartSales theories come and sales theories go, but nothing beats learning from the original masters. The Giants of Sales introduces readers to the techniques developed by four legendary sales giants, and offers concrete examples of how they still work in the 21st century. The book reveals how: * In his quest to sell a brand new product known as the cash register, John Henry Patterson came up with a repeatable sales process tailor-made for his own sales force * Dale Carnegie taught people how to win friends and influence customers with powerful methods that still work * Joe Girard, listed by Guinness as the world’s greatest salesman, didn’t just sell cars, he sold relationships-and developed a successful referral business * Elmer Wheeler discovered fundamental truths about persuasion by testing thousands of sales pitches on millions of people, and achieved great success in the middle of the Great Depression Part history and part how-to, The Giants of Sales gives readers practical, real-world techniques based on the time-tested wisdom of true sales masters.
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78 Important Questions Every Leader Should Ask And Answer
$18.99Add to cartGreat leaders have many talents, but one critical skill — often unrecognized — is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees’ efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is “I don’t know” or “I can’t tell you.” With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (“Why do you do business with our competition?”) * Employees (“What’s a recent management decision you didn’t understand?”) * And even themselves (“What do I want to be remembered for?”)
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Generating Buy In
$17.99Add to cartThe power not just to persuade, but to inspire. Anyone interested in influencing fellow human beings can benefit from this book’s wise and practical advice. It’s a keeper!” –William Ury, Harvard Law School, Coauthor of the best-selling Getting to Yes The ability to influence people’s thoughts and feelings, to generate their buy-in, has emerged as the paramount leadership skill. The strongest leaders are those who create a positive vision of the future, paint a “”big picture”” that generates action by tapping into people’s emotions, ask for a commitment, and inspire their listeners to take steps toward the goal. Generating Buy-In: Mastering the Language of Leadership will help you master the powerful language that breeds such a commitment. Through real-world case studies and exclusive interviews, Generating Buy-In imparts a revolutionary yet practical approach to: * Crafting a strategic story that projects a positive future to your audience * Speaking the language of buy-in with images that mold powerful thoughts and emotions in your listeners * Putting the language to work in service of your goal — whether the goal is to raise sales, inspire a work force, or win a Presidential election. “”This book unlocks secrets top leaders have applied through the ages. Instinctively you know that Mark Walton has hit the bulls-eye, because it feels right in your heart and your gut. Wonderfully simple and effective!”” — Ron Kirkpatrick, National Manager, Toyota Motor Sales, USA Complete with examples, practical exercises, sample business scenarios, and a foreword by William Ury, coauthor of the best-selling Getting to Yes, Generating Buy-In is an indispensable resource for leading and succeeding in today’s fiercely competitive world!”
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How To Lead And Still Have A Life
$15.99Add to cartDale Burke’s unique and powerful book Less Is More Leadership now in a trade binding is easier to keep on hand. Burke reveals how to work smarter and more efficiently to garner success that far exceeds results of the “work harder and longer” tactics.
Readers will gain knowledge of eight key disciplines based on Christ’s leadership style, including:
*Spirituality-the Power of Convictions
*Humility-the Power of Servant-leadership
*Imagination-the Power of Vision
*Mobilization-the Power of Letting Go
*Innovation-the Power of CreativityBusiness and ministry professionals, lay leaders, churches, schools, and anyone looking to transform their work, home, and life with the power of a new way of thinking will be empowered by these principles.
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Good To Great And The Social Sectors
$17.99Add to cartBuilding upon the concepts introduced in Good to Great, Jim Collins answers the most commonly asked questions raised by his readers in the social sectors. Using information gathered from interviews with over 100 social sector leaders, Jim Collins shows that his “Level 5 Leader” and other good-to-great principles can help social sector organizations make the leap to greatness.
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Roadmap To Strategic HR
$22.99Add to cartForeword by Dave Ulrich “It is easier to conceptualize, conceive, and write about utopia than to actually make it happen. Thirty years ago, when some of us chose to go into academics and live more in the world of ideas, Ralph Christensen chose to go into the world of practice. To be honest, he was then and is now one of the best thinkers’ in the profession — and he has shown repeatedly that he can turn ideas into action.”” — Dave Ulrich, from the Foreword For decades now, human resources professionals have sounded the drumbeat of change: HR must transform itself from an administrative function into a strategic business partner. But it has been said so often, for so long, and with so little concrete, real-life information on how to actually achieve this new mission, that the message often sounds like a wouldn’t-it-be-nice scenario. But it isn’t. More and more traditional HR activities are being farmed out to service centers, external vendors, and line managers. The work of HR is changing, and more and more professionals realize that to succeed in the future they must be part of the team that makes important business decisions. Roadmap to Strategic HR is a sorely needed prescription for achieving strategic focus in complex organizations. Drawn from the author’s more than 25 years of experience and insights as an HR practitioner at Hallmark and other companies, the book outlines a 10-step, results-oriented plan for making the transition. It helps you integrate top-quality tactical work with innovative internal systems — talent systems, training systems, reward systems, or work processes — that will meet the strategic business demands of your organization. Easy-to-read, thought-provoking, and packed with real-world examples of what worked and what didn’t at Hallmark, Roadmap to Strategic HR helps you: * Boil down the reams of research and concepts into a comprehensible plan you can successfully implement. * Understand the business realities that are driving change, including employees afraid for their jobs, and demanding and scarce customers. * Compress the multitude of HR activities into five fundamental processes: workforce planning and staffing, learning and development, organization development, performance management, and employee relations. * Examine each of the five processes through a powerful strategic lens. * Resolve the tensions between HR specialists and HR generalists. * Build a real partnership between the frontline managers and HR staff. *
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More Bricks Less Straw
$24.00Add to cartIVP Print On Demand Title
In today’s cutthroat business environment, leaders are expected to do more with less. Bottom lines are on the increase; available resources on the decrease. Worse, managers must achieve these grand goals while keeping morale at an all-time high. This isn’t just a trend. It’s the state of business today. And really, it’s nothing new. In ancient Egypt, the Israelite slaves were forced to make more bricks with less straw. With fewer and fewer resources, the Israelites had to find ways to meet higher and higher demands.
David Farrington transports this and other familiar Bible stories into the modern workplace, demonstrating timetested solutions-delegation of authority, effective communication, consensus building, and more-for today’s time-pressed business leaders. As a veteran of consulting for Fortune 500 companies, Farrington knows how to produce more effective business leaders. His penetrating insights give leaders innovative strategies for building morale and creating a positive work environment, making the most of workers’ efforts in a way that is beneficial to you, your team, and your entire organization.
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Survival Guide For Working With Bad Bosses
$18.99Add to cartBeing saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. In fact, more people than not consider themselves stuck with a “bad boss.” But short of remaining miserable or quitting a job, what can be done about it? A Survival Guide for Working with Bad Bosses provides readers with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse. The book includes powerful strategies for not only working with — but thriving under — such bad boss types as: * The Great Betrayers — how to defend yourself against a corporate backstabber * The Know-Nothing Bosses — what to do when a boss is clueless * The Bad Communicators — how to respond when a boss is consistently unclear Whether a boss is high-strung, incompetent, or a power-mad tyrant, this book has the solution.
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Leading Leaders : How To Manage Smart, Talented, Rich, And Powerful People
$22.99Add to cartWhether you were born a leader or have had leadership thrust upon you, you’re in for a whole new set of challenges when managing other leaders. Think of the qualities that have brought you to a leadership role: your vision, confidence, and charisma, or perhaps your experience, unique skills, expertise, or network of powerful allies. Now remind yourself that other leaders share some or all of these qualities with you. The leaders you are called upon to lead may be other executives, highly educated experts, investors, board members, government officials, doctors, lawyers, or other professionals. The potential contributions of these elites to any organization are vital, but the likelihood of friction is also high if you don’t manage relationships carefully. In any case, they are people with significant resources — and strong opinions. How do you leverage the assets of the talented and powerful while making sure that egos remain unbruised? Leading Leaders breaks the challenge down into the Seven Daily Tasks of Leadership, and shows you how to carry out each task when you have to manage other leaders. The seven tasks and the special challenges they entail in leading leaders are: 1. Direction How do you negotiate a vision for the organization that other leaders will buy into? 2. Integration How do you make stars a team? 3. Mediation How do you resolve conflicts over turf and power among other leaders so the organization can move forward? 4. Education How do you educate people who think they are already educated? 5. Motivation How do you move other leaders who already seem to have everything” to do the right thing for the organization? 6. Representation How do you lead your organization’s outside constituents while still leading leaders inside? 7. Trust Creation How do you gain and keep other leaders’ trust, the vital capital that your own leadership depends on? Drawing on the author’s own leadership experience as well as his research in the corporate, political, academic, and professional worlds, Leading Leaders answers these questions with a clear set of effective rules for all managers to follow in successfully leading other leaders.”
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Developing The Leaders Around You
$18.99Add to cartDeveloping leadership qualities in others is the way to ensure success in today’s competitive world because the one asset that truly appreciates within any organization is people. People can grow, develop, and become more effective if they have a leader who understands their potential value.
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Making Sense Of Strategy
$14.95Add to cartBusiness strategy is not rocket science. It’s about using pertinent information to make smart decisions, and doing it fast enough to keep your business ahead of the curve. And while many companies have embraced the 24/7 business paradigm, their strategies come from the 9-to-5 era. Plain and simple, most strategic planning efforts fail because they can’t keep up with the evolving demands of the market. Standing apart from the piles of discarded management wisdom, Making Sense of Strategy provides real, practical insights and advice for 21st-century businesses. Top strategy consultant Tony Manning cuts through layer after layer of “guru” babble to bring the reader only the most genuinely valuable information: the questions that need to be asked, the principles that every organization and its people must adopt, and the tools that every company needs in order to develop their core business strategies and create profit. Manning’s refreshingly streamlined approach to strategy encompasses: * The value of shared ideas * The importance of creating and sustaining unique communities for your products or services * The link between a company’s values and those of its customers and shareholders * And why strategic management is ultimately a conversation, one that empowers its participants with a sense of purpose and ownership. A real-world, no-nonsense guide, Making Sense of Strategy is the key to turning plans into action — fast!
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1st In Thirst
$19.95Add to cartRemember the Cola Wars, with Coke and Pepsi battling it out year after year for supremacy in the soft drink market? Or what about the Burger Wars, the legendary slugfests between McDonald’s and Burger King? Then of course, there were the Sports Drink Wars. If you blinked, you might have missed them, because Gatorade has swiftly and decisively fended off every would-be rival. Although a few other brands hold slim market shares, the fact is that Gatorade single-handedly created the sports drink industry 40 years ago and has absolutely ruled it ever since. But Gatorade is more than just a triumph of branding. First, it’s a trusted product that has been scientifically proven to do what it claims to do. Second, Gatorade is an enthralling story, brought to life in bright color and sharp detail in First in Thirst. Author Darren Rovell, a skilled, objective, and passionate journalist, chronicles every astonishing milestone of the company’s history. With unprecedented access to the inventors, the marketers, the analysts and observers, and key company figures past and present, Rovell recounts the sweat-drenched University of Florida football practices, the first (unpalatable) prototypes, and the commercial and financial interest that quickly took hold following the drink’s first on-field successes. Then came the advertising, sponsorships, product placements (many of them fortuitous), and finally the two milestones that cemented Gatorade’s iconic status once and for all — the ubiquitous Gatorade bath and the Michael Jordan “Be Like Mike” endorsement deal. With refreshing candor, First in Thirst also offers an inside look at the negotiations, battles, lawsuits, mergers and acquisitions, product strategies, lucky breaks, and even the missteps (there have not been many) that have attended Gatorade’s reign as the 800-pound gorilla of the sports-drink scene. Rovell places the reader inside labs and brainstorming sessions, at board meetings and ad shoots, on the sidelines and in the dugouts, even in the winner’s circle at NASCAR events — where Gatorade manages maximum exposure even at tracks whose official sponsors include chief rival POWERade. The book identifies the nine Gatorade Rules, business principles that have helped Gatorade become one of the most dominant brands ever. By adhering to these principles, businesses in other industries may achieve greater brand recognition and market share. Long before America knew what “deep-down body thirst” was, a team of univer
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Winning With People Workbook
$17.99Add to cartWhat kind of price would you put on good people skills? Ask the successful CEOs of major corporations, entrepreneurs, top salespeople, teachers, pastors, and parents what characteristic is most needed for success in leadership positions, and they’ll tell you– it’s the ability to work with people.
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Real Time Contact Center
$27.95Add to cartTo get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large — all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers’ expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that’s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry.
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Lifes Too Short To Yell At Your Computer
$9.99Add to cartThe frustrations of work can build until we’re ready to scream! But life’s too short to allow the aggravations of the workplace to spill over into our hearts. This charming book is a gentle reminder to slow down, take a breath, and enjoy the journey. Life’s too short not to!
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Managing Crises Before They Happen
$22.99Add to cartFrom tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years. Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this–and what can be done to reverse this disturbing trend? According to Ian Mitroff, one of the world’s leading experts on crisis management, the rise in the crisis rate is due to an ingrained “it-can’t happen-to-us” mentality–which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in Managing Crises Before They Happen. This fascinating book provides readers with a powerful framework that will help them: * Recognize the early warning signals that almost always precede a crisis * Focus on the big picture, not just the details * Avoid becoming either the victim or the villain in a crisis situation * Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management * Learn from one crisis things that can prevent or ameliorate the next.
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Soldier Statesman Peacemaker
$22.99Add to cartForeword by Fred Smith, President and CEO, Federal Express No list of the greatest people of the 20th century is complete without General George C. Marshall. Winston Churchill called him the “organizer of victory” and “the last great American.” President Harry Truman referred to him as the “great one of the age.” Tom Brokaw called him the “godfather” of “the greatest generation.” Even so, many people know Marshall’s name without being able to recall his many astonishing accomplishments. Among them: * He personally trained future generals Eisenhower, Bradley, Ridgeway, Patton, and others. * As Chief of Staff of the U.S. Army before and during World War II, he oversaw its expansion from a small, homeland defense force — smaller than Bulgaria’s — into the mightiest army ever assembled. * As Secretary of State, he introduced the “Marshall Plan,” which literally rescued Europe after the war. * He was the first professional soldier ever to win the Nobel Peace Prize and was twice named Time’s Man of the Year. Marshall’s extraordinary career reflects unparalleled leadership traits and consummate skills, among them vision, candor, a commitment to action, the ability to listen and learn, and not least, selflessness. In an extraordinary chronicle and analysis of legendary leadership, Jack Uldrich brings the life and achievements of General Marshall front and center — where they have always belonged.
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How To Design Implement And Interpret And Employee Survey
$34.95Add to cartEmployee opinion is the most important barometer of employment conditions at any company. But marshalling hundreds (or thousands) of individual perceptions into a cohesive workplace inititative demands an organized approach. McConnell presents a practical start-to-finish methodology for getting the most out of an employee opinion survey, from determining what conditions to survey to completion of follow-up procedures. Adaptable to any purpose and organization, McConnell’s proven strategies cover: * Do’s and don’ts of question design * Selecting response type (multi-choice, rating scales, etc.) * Practical methods for ensuring validity and reliability * Survey administration Additional chapters cover the nuts and bolts of implementation, communicating with employees about the survey, and how to score, group, and report survey results. Not least, this crucial book shows how to use survey results as a springboard to improved management/employee communication, working conditions, and productivity. CD-ROM included.
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Joy At Work
$24.95Add to cartPRAISE FOR JOY AT WORK This is not your everyday leadership book about how to survive in the corporate jungle, or how to outfox the competition to build a bigger bank account. Dennis Bakke knows that business is not just about the bottom line. It’s about something much more important. “Work,” as Bakke explains, “is one of the ways we honor or ‘glorify’ God.” Today, joy and work are rarely used in the same sentence. But God really does intend for us to find joy in our work. Is this possible? Can this be accomplished in a fallen world? Dennis Bakke, a graduate of the Harvard Business School, wrestled with these questions when he cofounded AES, a worldwide energy giant, in 1981. Shaped by his faith, Bakke sets off on a quest to create the most fun workplace ever-using principles established in the Garden. In Joy At Work, Bakke describes how he empowered people to use their God-given talents free of needles bureaucracy, obliterated management, eliminated job descriptions, and pushed decision-making responsibility down to the plant floor. These principles extend beyond the walls of business, and can be applied to nonprofit organizations, churches and even your family. “The idea of creating a workplace in which everyone maximized his or her God-given potential and serves the community is a strong biblical principle. This book provides valuable ideas for leaders who wish to build or strengthen organizations using sound spiritual principles: service, integrity, and social responsibility. Dennis Bakke knows firsthand what it is to put these truths to work.” -Chuck Colson, Founder, Prison Fellowship Ministries
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Why Some Companies Emerge Stronger And Better From A Crisis
$24.95Add to cartLike many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary “IQ” not only to withstand a crisis but also to come through it with strength and confidence? Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond “disaster preparedness” to help your company get accustomed to working in the face of some unsettling facts: * In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when. * Your company, no matter its size, industry, or location, is not immune from this reality. * Your contingency planning will only be as effective as the human beings charged with putting it into action. Mitroff outlines seven distinct competencies your organization needs to handle crises effectively: * Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response. * Right Thinking (creative IQ): “Crises don’t give a damn for the ways in which we have organized the world,” so out-of-the-box thinking is essential. * Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies. * Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple “exercises” that can be “solved.” Identify and reconcile these perceptions now so that the path is clear when the crisis strikes. * Right Technical IQ: “Think like a controlled paranoid” to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is “normal,” “impossible,” or “absurd.” * Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance. * Spiritual IQ: Reject the notion that people’s physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meani
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Biblical Principles For Releasing Financial Provision
$34.99Add to cartBiblical Principles for Releasing Financial Provision! Is a remarkable resource that is all at once a gift, tool, and mantle. You will find that this study will be a true gift for anyone. As a tool, this material will help build and edify disciples of Christ, with apostolic doctrine. And a mantle, as God covenants to bless those who live out the principles of giving revealed in this book. Step forward and receive the gift, took, and mantle!
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Gods Economy Israel And The Nations
$17.99Add to cartGenesis 26 describes the dynamic of God’s economy. It says: “There was famine in the land and the Lord appeared to Isaac and said, ‘Dwell in this land and I will be with you and will bless you and I will perform the oath which I swore to Abraham your father.'” God’s economy operates against all odds, which isn’t an option for those living in lands of persecution and distress-and it is emerging as a chief strategy for operating a business or ministry in this post- 9/11 environment. God’s economy is based on God’s Kingdom rule and embraces not only the realities of God’s spiritual riches, but also the community (social) and economic riches outlined throughout the Word of God. It is the reemergence of the ancient biblical principles of entrepreneurship, business, and Kingdom wealth.
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Lean Manufacturing That Works
$19.95Add to cartIs there one factor that allows some manufacturing companies to succeed while others fail? With production a level playing field, with anyone able to purchase the same equipment and facilities, hire and train the same qualified people, and purchase the same raw materials required to make a product-why is it that some companies are consistently more competitive? The simple answer lies in manufacturing technique: how you manage and balance people, materials, and machines. And if your manufacturing organization is slow and inefficient, it’s time to slim down. Lean” manufacturing allows manufacturers to reduce waste and maximize profits by adopting a philosophy of operation that considers value from the perspective of the customer. Far from a dry explanation of theory that simply looks good on paper, Lean Manufacturing That Works brings all the principles of lean manufacturing to where they’re needed most: the shop floor. Engagingly written and easy to put to work, the book is specifically aimed at the people whose daily work involves the manufacturing floor, and it features essential tools that can help streamline operations in any manufacturing environment, A proven “weight loss” plan for your manufacturing environment, the lean strategy allows you to expend fewer resources in delivering value to the customer. The results are growth through the taking of market share, greater profitability, and increased opportunity and stability for your employees. Lean Manufacturing That Works provides insights into this remarkable strategy and shows how to put it to work immediately in your own operations. In Section 1 — the how — Bill Carreira presents a thorough overview of lean manufacturing, with discussions of cost and cash flow; velocity and lead time; what waste is and how it affects both profit and customer satisfaction; how to quantify opportunities to become more profitable; and how to use lean manufacturing to both complement and implement business strategy. Moving onto the why behind lean manufacturing, Section 2 gives step-by-step, dollar-by-dollar guidance on creating a lean process at virtually any manufacturing company, from laying out processes to transitioning and training employees, with valuable information on establishing metrics and ensuring continuous improvement. According to author Carreira, ‘The one and only reason to go lean is to make more money.”” Lean Manufacturing That Works provides you with specific, practical information on every page,
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E Myth Revisited
$26.99Add to cartIn this first new and totally revised edition of the 150,000-copy underground bestseller, The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. Next, he walks you through the steps in the life of a business–from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed–and shows how to apply the lessons of franchising to any business, whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in. your business. After you have read The E-Myth Revisited, you will truly be able to grow your business in a predictable and productive way.
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How Full Is Your Bucket (Anniversary)
$24.95Add to cartBased on a simple metaphor, the book features powerful stories, actionable strategies and breakthrough discoveries from a 50-year study. Includes a toolkit with a new Gallup positivity test and a personality assessment made popular by Gallup’s previous bestseller (over 1 million completes).
Organized around a simple metaphor of a dipper and a bucket – already familiar to thousands of people – How Full Is Your Bucket? shows how even the smallest interactions we have with others every day profoundly affect our relationships, productivity, health and longevity. Coauthor Donald O. Clifton studied the effects of positive and negative emotions for half a century, and he and his colleagues interviewed millions of people around the world. Their discoveries contributed to the emergence of an entirely new field: Positive Psychology. These same discoveries are at the heart of How Full Is Your Bucket?
Clifton, who also coauthored the bestseller Now, Discover Your Strengths, penned How Full Is Your Bucket? with grandson Tom Rath. Written in an engaging, conversational style, their book includes colorful stories and five strategies for increasing positive emotions, and it features an online test that measures readers’ Positive Impact.
How Full Is Your Bucket? is a quick, breezy read. It will immediately help readers boost the amount of positive emotions in their lives and in the lives of everyone around them. The book is sure to inspire lasting changes in all who read it, and it has all the makings of a timeless classic.
The expanded anniversary edition includes updated research and content and a workbook for individual and team development.
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Semper Fi : Business Leadership The Marine Corps Way
$18.99Add to cartFor more than 200 years, the U.S. Marine Corps has been a paragon of world-class leadership, excelling in the areas of motivation, training, and management. Semper Fi — which since its hardcover publication has become a best-selling, business leadership classic — shows readers how to adapt these proven practices for their own organizations. Semper Fi goes behind the scenes to pinpoint what works for the USMC, showing readers how to create a training and management culture that brings out the best in all their employees. The book gives readers tough, practical tips for: * inspiring individual initiative * rewarding hard work * encouraging loyalty * working with limited resources * dealing with change * “leading the troops”” at every level of the organization. “This is not,” according to Dan Rather, “one of those mumbo-jumbo, pseudo-philosophical books on leadership. Semper Fi is a book you will actually USE, read, and refer to again and again.”
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Way Of The Shepherd
$22.99Add to cartFind inspiration and a fresh perspective on the art of leadership in this account of a cub reporter who lands the interview of a lifetime and walks away with the keys to exceptional leadership. When the reporter meets with the most respected CEO in America, the businessman shares the seven secrets he learned long ago from his mentor_an eccentric but brilliant professor who taught him proven management principles that, while ancient in origin, are applicable in today’s fast-paced, high-tech world. The Way of the Shepherd is a compact, heart-warming story dotted with humor. It will teach you how to lead the people close to you so they will view their work as a calling rather than merely a job, a place to belong rather than a place to work. It shows leaders how to infuse work with meaning and how to engage, energize, and ignite their workforce and gives employees a better understanding of what makes for a quality work experience. It is a powerful metaphor for leaders that reaches back 5,000 years. It is . . . The Way of the Shepherd.
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Behavioral Advantage : What The Smartest Most Successful Companies Do Diffe
$25.00Add to cartIn their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through “behavioral differentiation” — going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business. Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage — and reap the profits that come with it.
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Into The Unknown
$22.99Add to cartIf life is an adventure, no one will ever live it more fully than Meriwether Lewis and William Clark. Commissioned by President Thomas Jefferson to explore the rumored Northwest Passage, Lewis and Clark instead discovered a seemingly endless land whose very existence foretold a future America infinitely different from what had been imagined. May 2004 marks the beginning of a two-and-a-half year bicentennial celebration of their incredible journey and its significance to the history of America. Against staggering odds, these unique men inspired such absolute loyalty in each other and in their group that they are still widely regarded as the most successful leadership team in American history. Today’s leadership adventures unfold in the rugged terrain of business, and who better than Lewis and Clark to lead us through its toughest challenges? Their story resonates with business leaders of our time because they had to: * Think strategically * Make tough and timely decisions * Surround themselves with good people * Manage resources * Motivate the team * Deal with different cultures * Assimilate information from many sources * Balance long-term goals against short-term realities * Learn from their mistakes * Try new approaches. Most importantly, they had to persevere and change course in the face of adversity. Their lessons will inspire business leaders to take their teams to new adventures of great discovery.
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Zig : The Autobiography Of Zig Ziglar
$19.00Add to cartZig Ziglar, the motivational speaker who has galvanized audiences around the world and written more than a dozen perennially popular books, brings that same unbounded energy and clarity of vision to this candid, inspiring account of his own life and the forces that shaped it.
Every year, Zig Ziglar travels all over the world delivering a resounding message of hope and commitment in forums ranging from high-powered business conferences and church leadership assemblies to youth conventions and educational gatherings. In Zig, Ziglar chronicles another kind of journey: his own transformation from a struggling, not terribly successful salesman to the sales champion of several different companies, and finally to his current position as one of the world’s best-known and most highly regarded motivational speakers and trainers. As he describes his experiences, he brings to life the essence of his teachings: “You can have everything in life you want if you will just help enough other people get what they want.”
At the heart of Ziglar’s story are the people who taught him the importance of balancing a commitment to hard work with compassion for others. His first teacher was his mother, who raised him alone after the early death of his father, and introduced him to the principles and values he has honored for the rest of his life. Her lessons were reinforced by many others-from the men and women who became his business mentors to the friends and spiritual leaders who comforted and supported him when things got tough. Paying tribute to each of them, Ziglar zeroes in on the philosophy and traits that have enabled him to achieve success in business and in his personal life: discipline, hard work, common sense, integrity, commitment, and an infectious sense of humor.
Ziglar’s speaking engagements and seminars along with a wide array of audio and video materials, books, and training manuals, have helped to trigger positive changes in small businesses, Fortune 500 companies, U.S. government agencies, nonprofit associations, religious organizations, schools, and prisons. At once engaging and enlightening, Zig provides a riveting portrait of the man who has achieved so much by embracing the simple but profound goal of helping others.
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Business ER
$21.99Add to cartBusiness ER is a compelling business book that gets to the heart of the matter. It reads like a novel while it uses a powerful medical metaphor to share valuable insights on how to achieve and maintain corporate health, personal health, and a critical balance between the two. The metaphor is revealed as a senior manager, seeking emergency room treatment for stroke symptoms, recognizes the parallel between the functioning of his body and his organization. The authors’ unique medical and business expertise provides rich information and insight linking both worlds. The reader’s thinking is impacted with powerful personal and organizational questions for reflection and action.
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Victory In The Workplace
$16.99Add to cartVictory in the Workplace will empower you with the ability to reign victoriously in your workplace. You will obtain the strength, encouragement, motivation, and inspiration to succeed in the working world. This is a must read for everyone in the working world. No other book will provide the keys to overcoming the serious and sensitive issues that we face in the workplace. Victory in the Workplace offers a fresh perspective for conquering critical issues in the working world. This book provides inspiration on 100 topics that workers confront every day. You will learn how to: Discover and pursue your purpose in life Succeed in the face of challenges and opportunities Display the fruits of the Spirit and honor your faith Maintain a positive attitude and excel in performance Handle difficult and demanding people and personalities Equip yourself with the Lord’s armor to overcome spiritual warfare Victory in the Workplace will inspire and motivate you to overcome the working world as Christ has overcome the world.
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Developing The Leaders Around You Workbook (Workbook)
$17.99Add to cartDr. John C. Maxwell is committed to more than just being a leader_he’s also committed to nurturing and mentoring thousands of potential leaders around him. This passion is what caused him to found INJOY and EQUIP, and it is the driving force in his ministry. Both practical and inspirational, Developing the Leaders Around You is crammed with strategies that help you effectively transform your goals into reality by building leadership in the people around you. Emphasizing that an organization can’t grow until its members grow, Dr. Maxwell encourages readers to foster a productive team spirit, make difficult decisions, handle confrontation, and to nurture, encourage, and equip people to be leaders.
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Theres No Such Thing As Business Ethics
$23.00Add to cartBestselling author and expert on leadership John C. Maxwell claims there is only ONE rule for business. How does a person judge what is ethical? Sometimes it is clear. You know Enron’s leaders were in the wrong. But is it always easy to see where the line is in your life? What’s the standard? And can it work in all situations? John C. Maxwell thinks it can. When the New York Times best-selling author, successful businessman, and former pastor was asked about his thoughts on business ethics, his response was, “There’s no such thing. There is only ethics.”
Maxwell asserts there’s one ethical standard for all behavior. And you might be surprised by what it’s based on. Did you know that a variation of the Golden Rule exists in every major religion? In There’s No Such Thing as Business Ethics, Maxwell shows how people can live with integrity by using the Golden Rule as their standard-regardless of religion, culture, or circumstances. Along the way, he delves into the desires of the human heart, reveals the five most common causes that get people off track ethically, and teaches how to develop the Midas touch when it comes to integrity -
Cracking The Corporate Code
$19.95Add to cartOver the last few decades, advances by African-Americans in the business world have been both impressive and well-documented. But even a cursory glance at the statistics — not to mention a look around most corporations — reveals that, despite much progress, minority executives are still relatively few and far between. Whether in the form of insensitivity, change-averse corporate cultures, socio-economic factors, or outright racism, African-Americans still face very real obstacles along the path to professional success. To many, these obstacles have seemed insurmountable, and their careers have foundered. But to thousands of others, these challenges have been an invitation to excel, and their accomplishments have been worthy of both praise and emulation. Cracking the Corporate Code delves deeply into the lives and careers of 32 such notable professionals. These are not the men and women usually cited: the high-profile government officials, the legendary civil rights pioneers, or the megastar athletes who have leveraged their on-field success into positions of leadership. The authors have chosen instead to profile individuals who have risen through the ranks of America’s most noteworthy businesses, to the highest echelons of corporate power and influence. In exclusive, eye-opening interviews, these men and women recount their impressive and widely differing career trajectories, revealing what motivated and discouraged them, their sources of support and conflict, and the strategies they developed to excel in organizations like PepsiCo, GE, Merrill Lynch, Kraft, Prudential, Chrysler, and dozens more. Rather than offer these inspiring stories as individual biographies, the authors have identified their common threads, analyzing what they reveal to the reader about: * Reconciling the ambiguities inherent for black professionals in corporate culture * Trusting your own abilities and potential while managing the ever-present issue of race * Overcoming isolation to establish not only your place in the organization but also a voice that will be heard and respected * Reading the unwritten rules and developing the “sixth sense” necessary to play the game *Cultivating and managing the relationships that will be crucial to securing more meaningful and influential positions * Understanding what true power is, how to compete for and acquire it, and how to translate it into substantial leadership Opportunities for success abound for African-Americans. For the last 40 ye
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Marketplace Priest
$15.99Add to cartIn Marketplace Priest, Frank Marinkovich, M.D. presents us two ways to conduct business. There is a way of a career versus the way of holy calling. A career is a self-chosen pursuit. It is based on something rational such as security, necessity, vacation, or parental desire. Maybe it satisfies your need for identity. A holy calling is a destiny that was birthed in the heart of God. A calling awakens you to the reality that your destiny started in eternity first in the mind and heart of God. Do you know God, and has God set you free? Then concurrent with that liberty is a mandate to set the culture free. This culture is the area that you are in: business, law, medicine, the arts, government, the trades, etc. It is of necessity that Scripture exhorts us to wake up. Liberation is our calling, cultural reform our mandate. The method starts with who you are. It starts with the nature of Christ, the Spirit of sonship. This book is a must read for all those involved in the marketplace as it will awaken you to God’s destiny, to bring transformation to you and to your sphere of influence. “If there ever was a timely book, this is one. Here is a medical doctor, Frank Marinkovich, cognizant of the concern of the Lord for our vocational calling. He writes in such a practical manner about the “how to” in taking truth out of the meeting place into the market place. In a very clear and definitive fashion we are challenged to see the workplace as an open door of ministry. It is rare today to find someone other than a church leader with such insights and convictions. This is a must read for every member of the body of Christ who desires to make a difference in the marketplace.” JAMES HAMMAN President, Foundations Ministries “As the Spirit of God continues to awaken and endorse those called to marketplace ministries, many new books will emerge. Some will be filled with inspiration and some simply with information. Frank Marinkovich has eclipsed them both; his book is filled with revelation, and the best part of it all is that he is living it out in his life and in his business.” DENNIS PEACOCKE President, Strategic Christian Services “Dr Frank Marinkovich is certainly qualified to speak about this very important subject. I have personally observed him as he has dealt with the issues of health and life purpose with many people, including my wife and I and many of our staff members. His insight into the marketplace and your purpose in life will encourage you and his passion
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17 Indisputable Laws Of Teamwork (Workbook)
$19.99Add to cartWhether leading in business, church, sports, or in your family, teamwork is essential. In this new book, John Maxwell walks readers through the various laws of leadership showing the importance of working together.
Everyone who works with people is realizing that the old autocratic method of leadership simply doesn’t work. The way to win is to build a great team.
John C. Maxwell has been teaching the benefits of leadership and team building for years. Now he tackles the importance of teamwork head on, writing about teamwork being necessary for every kind of leader, and showing how team building can improve every area of your life.Written in the style of the bestseller The 21 Irrefutable Laws of Leadership, this new book not only contains laws that you can count on when it comes to getting people to work together, but it tells them in such a way that you can start applying them to your own life today. And it’s illustrated with great stories of team leaders – and team breakers – from history, business, the church, and sports.
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Attitude 101 : What Every Leader Needs To Know
$14.99Add to cartJohn Maxwell firmly points to attitude as the key in making or breaking a leader. Leadership has less to do with position than it does with disposition, because it will influence the way the followers think and feel. Great leaders understand that the right attitude will set the right atmosphere, which enables the right responses from others. Maxwell addresses what shapes a person9s attitude and whether or not attitude can be changed. He addresses the common feeling of failure and shows how to overcome obstacles. Understanding success as a journey rather than a destination, he explains, is the key to good leadership. He concludes Attitude 101 with practical ways readers can take their attitude to the next level.
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Performance Appraisal Question And Answer Book
$18.99Add to cartMost managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common — and most difficult — questions about this vitally important but often misunderstood and misused tool, including: * How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me? * Which is more important — the results the person achieved or the way she went about doing the job? * Is there such a thing as a perfect performance appraisal form? Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively.
