Great Customer Service On The Telephone
$12.99
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone — from salesperson to manager to secretary — how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those “”endless”” calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814477953
ISBN10: 081447795X
Kristin Anderson
Binding: Trade Paper
Published: November 1992
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Mere Christianity
$17.99Add to cartArguably the 20th century’s most influential Christian writer, C.S. Lewis sought to explain and defend the beliefs that nearly all Christians at all times hold in common. His simple yet deeply profound classic, originally delivered as a series of radio broadcasts, is a book to be thoroughly digested by believers and generously shared with skeptics. Paperback with French f laps and deckled page edges.
-
Screwtape Letters
$17.99Add to cartWormwood, a demon apprentice, must secure the damnation of a young man who’s just become a Christian. He seeks the advice of an experienced devil, his uncle Screwtape. Their correspondence offers invaluable—and often humorous—insights on temptation, pride, and the ultimate victory of faith over evil forces. Paperback with French flaps and deckled page edges.
-
Unshakable Hope Study Guide (Student/Study Guide)
$12.99Add to cartThe Unshakable Hope group Bible study provides groups of all sizes the opportunity to discuss and apply what they experience during the twelve-week Unshakable Hope church campaign.
In this 12-week study, bestselling author and pastor Max Lucado reveals how the heroes in the Bible came from all walks of life. They were rulers, servants, teachers, doctors. They were male, female, single, married. Yet one common denominator united them: they all put their faith in God’s promises. Because of God’s promises, Noah built an ark on dry land, Abraham went to a distant land, Joshua claimed the Promised Land, David became king, Peter preached the first sermon, and John caught a glimpse of the future.The stories of the men and women in Scripture were different, but the theme was the same: they were people of the Promise. Since the beginning of time, God’s relationship to humankind has been shaped by specific requirements and promises. These covenants were unchangeable decrees that defined the outflow of history. Some of the promises were positive, the assurance of blessings. Some of them were negative, the guarantee of consequence. But all the promises were binding.
This world has a tremble to it. There are things that seem unsteady in this life. But when we belong to God, it allows us to filter our problems through the promises of God. When crises arise, we can simply mutter, “But God said…” When struggles threaten, we can be seen flipping through the Bible, saying, “I know that God said something about this.” When we choose to be people of the promise, we choose to build our lives on promises of God not the circumstances of life.
It is through the great and precious promises that we participate in the divine nature of God. They sit like golden stones in the pathway to God’s world. They are strong boulders that form the bridge over which we walk from our sin to salvation. They aren’t just great, they are “very great”; and they aren’t just valuable, they are “precious.” To bind them around our neck is to adorn ourselves with the finest jewels of the universe. As Dwight Moody put it, “If you would spend a month feeding on the precious promises of God-you wouldn’t be going about complaining how poor you are. You would lift up your head and proclaim the riches of His Grace, because you couldn’t help doing it.”
Sessions include:
1. You Are Stamped with God’s Image
2. God Will Win the Victory
3. You Are an Heir of God
4. Your Prayers Have Power
5 -
Tactics 10th Anniversary Edition (Anniversary)
$22.99Add to cartIn a world indifferent or even opposed to Christian truth, followers of Christ must be better equipped to communicate the timeless of the Christian faith. But how do you have a conversation with someone who is intent on proving you wrong and won’t accept the Bible as a source of authority?
In Tactics, Gregory Koukl demonstrates how to artfully regain control of conversations, keeping them moving forward in constructive ways through thoughtful diplomacy. You’ll learn how to maneuver comfortably and graciously through the minefields of a challenging discussion, how to stop challengers in their tracks, and how to turn the tables on question or provocative statement. Most importantly, you’ll learn how to get people thinking about Jesus.
Drawing on extensive experience defending Christianity in the public square, Koukl shows you how to:
*Initiate conversations effortlessly
*Present the truth clearly, cleverly, and persuasively
*Graciously and effectively expose faulty thinking
*Skillfully manage the details of dialogue
*Maintain an engaging, disarming style even under attackTactics provides the game plan for communicating the compelling truth about Christianity with confidence and grace.
Reviews
There are no reviews yet.