High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Life Lessons From Genesis
$10.99A beginning. An origin. Knowing where you came from says much about where you are going. Perhaps that is why the first book of the Bible is a book of beginnings.God wants us to know from where we came. Learning that will teach us much about the place we are going.
This study highlights the themes of sin and its consequences as Lucado brings us back to the beginning of the Bible. This study reminds us that Gods promises are ever present even in difficult times. Each lesson has a Scripture passage, as inspirational reading, questions to answer, space for journaling, and a prayer.
The Life Lessons with Max Lucado series brings the Bible to life in twelve lessons filled with intriguing questions, inspirational stories, and poignant reflections to take you deeper into God’s Word. Each lesson includes an opening reflection, background information, an excerpt of the text (from the New International and New King James versions), exploration questions, inspirational thoughts from Max, and a closing takeaway for further reflection.
The Life Lessons series is ideal for use in both a small-group setting or for individual study.Add to cartin stock within 3-5 days of online purchase
-
God Of All Things
$19.99Abstract theology is overrated. In the contemporary West, we’re desperately in need of rediscovering God through ordinary, physical things we see in the world around us.
Jesus did it all the time. He mentioned a lily, sparrow, sheep, coin, fish, harvest, banquet, lamp, stone, seed, and vineyard to teach about the kingdom of God. In the Old Testament, too, God repeatedly describes himself and his saving work in relation to physical things such as a rock, horn, eagle, shelter, cedar, lion, shield, wave, ox, and so on. “Ask the beasts, and they will teach you; the birds of the heavens, and they will tell you; or the bushes of the earth, and they will teach you” (Job 12:7-8).
In God of All Things, pastor and author Andrew Wilson explores glimpses of the sacred in created things, finding in them illustrations of the character and gospel of God. As humans, we encounter glory through stars and awe through storms. We learn about humanity through dust and about Jesus’s death on our behalf through trees and bread and wine. Ultimately, we meet God in his creation. It is a gallery full of sketches, paintings, and portraits revealing our Maker and Savior.
Wilson presents a variety of created marvels–from figs and galaxies to viruses, pigs, and honey–that reveal the gospel in everyday life and fuel worship and joy in God.
Add to cartin stock within 3-5 days of online purchase
-
Abolition Of Man
$17.99In this graceful work, C. S. Lewis reflects on society and nature and the challenges of how best to educate our children. He eloquently argues that we need as a society to underpin reading and writing with lessons on morality and in the process both educate and re-educate ourselves. In the words of Walter Hooper, “If someone were to come to me and say that, with the exception of the Bible, everyone on earth was going to be required to read one and the same book, and then ask what it should be, I would with no hesitation say The Abolition of Man. It is the most perfectly reasoned defense of Natural Law (Morality) I have ever seen, or believe to exist. If any book is able to save us from future excesses of folly and evil, it is this book.” This beautiful paperback edition is sure to attract new readers to this classic book.
Add to cartin stock within 3-5 days of online purchase
-
Think Like Jesus Study Guide (Student/Study Guide)
$13.99Original price was: $13.99.$9.97Current price is: $9.97.In this eight-session video Bible study (DVD and digital downloads sold separately), pastor and author Randy Frazee explains that when Jesus saves us and ushers us into his kingdom, he begins a process of transformation within us that starts with our thoughts. As God begins to transform our minds, we begin to think like Jesus and believe like Jesus. For this reason, it is important for us to understand the eight key beliefs of the Christian faith that-when embraced in our hearts and minds-create true change in our lives, in the church, and in the world:
*I believe the God of the Bible is the one true God-Father, Son and Holy Spirit.
*I believe God is involved in and cares about my daily life.
*I believe we come into a right relationship with God, by his grace, through faith in Jesus.
*I believe the Bible is the Word of God and has the right to command my beliefs and actions.
*I believe I am significant because of my position as a child of God.
*I believe the church is God’s primary way to accomplish his purposes on earth today.
*I believe all people are loved by God and need Jesus Christ as their Savior.
*I believe that Jesus will return to judge all people and establish his eternal kingdom.Grounded in carefully selected scripture, Think Like Jesus is a churchwide discipleship program that will take you on a journey to become more like Jesus in your beliefs. This revised study, adapted from Part 1 of the Believe churchwide study, includes an updated video study and new content and questions adapted from the existing Believe Study Guide and Think, Act, Be Like Jesus by Randy Frazee.
SESSIONS
*God
*Personal God
*Salvation
*The Bible
*Identity in Christ
*Church
*Humanity
*EternityDesigned for use with the Think Like Jesus Video Study (sold separately).
Add to cart12 in stock (additional units can be purchased)
Reviews
There are no reviews yet.