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Real Time Contact Center
$27.95
To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large — all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers’ expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that’s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814414439
ISBN10: 0814414435
Donna Fluss
Binding: Trade Paper
Published: August 2005
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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Be Like Jesus Study Guide (Student/Study Guide)
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SESSIONS
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Act Like Jesus Study Guide (Student/Study Guide)
Original price was: $13.99.$9.97Current price is: $9.97.In this eight-session video Bible study (DVD/digital downloads sold separately), pastor and author Randy Frazee explains there is a difference between simply believing something in our heads and allowing those beliefs to shape our actions and behaviors. It is not enough to think like Jesus . . . we must also act like Jesus. For this reason, once we understand what we believe, we need to yield to the direction of the Holy Spirit and allow him to lead us to those biblical practices that will bring about spiritual transformation in our lives. As we do this, the Holy Spirit will lead us to make these resolutions:
*I will worship God for who he is and for what he has done for me.
*I will pray to God to know him, find direction for my life, and to lay my requests before him.
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*I will dedicate my life to God’s purposes.
*I will fellowship with Christians to accomplish God’s purposes in my life and in the world.
*I will seek to understand my spiritual gifts so I can use them to fulfill God’s purposes.
*I will give my resources to fulfill God’s purposes.
*I will share my faith with others to fulfill God’s purposes.Grounded in carefully selected scripture, Act Like Jesus is a churchwide discipleship program that will take you on a journey to become more like Jesus in your behaviors. This revised study, adapted from Part 2 of the Believe churchwide study, includes an updated video study and new content and questions adapted from the existing Believe Study Guide and Think, Act, Be Like Jesus by Randy Frazee.
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