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    • Gods Wisdom For Business Success

      $16.99

      Now in paperback from Jack Countryman!

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    • Living A 5 Star Life By Design

      $19.36

      This book will walk you through eight biblical and business principles that will propel you to experience and enjoy a life worthy of living. If you are serious about experiencing all that life offers, this book will challenge you to do what is necessary to enjoy the life God intended for you.

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    • Unleashing The Power Of Rubber Bands

      $25.99

      An engaging and insightful look into the qualities, attributes, and practices that turn ordinary leaders into extraordinary ones. Nancy Ortberg’s unique twist on vision casting, managing tensions, nurturing healthy conflict, motivating those around you, and fostering creativity, passion, and trust is unlike anything you’ve ever read before! At times challenging, at times candid, but always inspiring, Unleashing the Power of Rubber Bands will bring out the best in even the most seasoned leaders.

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    • Project Management That Works

      $22.99

      Project management is one of the fastest-growing occupations in the world. The Project Management Institute has seen membership growth of more than 1000% in the last 10 years. But while many of these managers know how to plan a successful project in theory, very few have the practical tools needed to navigate the politics of today’s corporate world. Project managers need more than just technical skills; they need the right communication skills to succeed. Filled with real-world examples, Project Management That Works gives readers the tools they need to: communicate with their team as well as stakeholders * get their teams to function well * run fewer and more productive meetings * turn around failing projects * utilize data properly to make emotional conversations unemotional * know when a project is really done The only book that addresses the real challenges project managers face today, this is an accessible and invaluable tool that will show every reader how to accomplish his mission-no matter the obstacles.

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    • Leading With Kindness

      $19.99

      By now, many leaders have realized that when it comes to business, nice guys often finish first. Old-fashioned images of corporate callousness and greed have been replaced by a gentler, more human conception of great leadership. But how does one define “kindness” in the context of business? And what is the best way to “use” this deceptively complex notion as a guiding principle to lead an organization successfully into the future? Far from presenting a naive idea of kindness, this eye-opening book identifies the surprising attributes successful “kind” leaders share. Readers will learn how they can use kindness to: * motivate employees, committee members, and others * recognize unique talents while nurturing all employees * establish a supportive environment * spur continuous organizational growth * adapt to change * stimulate calculated “stretch” and risk-taking * prepare the next generation of leaders This realistic book shows leaders how they can use sincerity, honesty, and respect for the good of their organizations.

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    • Integridad – (Spanish)

      $17.99

      Drawing on experiences from his work with Fortune 500 companies, nonprofits, and individual leaders, Dr. Henry Cloud, a clinical psychologist and nationally syndicated radio host, shows how our character can keep us from achieving all we want to (or could) be.

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    • Gerente Por Primera Vez: Como – (Spanish)

      $14.99

      The tools you need to lead your team to success
      Gerente por primera vez: Como desarrollar a tu equipo helps you discover your own leadership and management style and shows you how to use it to create and maintain a high-powered, results-oriented team that will get the job done. Designed for immediate use by both you and your team members, the book covers team-building essentials, including decision making, goals and standards, honest communication, clear roles and responsibilities, and celebrating success. Written in the same conversational style and packed with the same brand of practical strategies and sage advice found in the classic best-seller Gerente por primera vez, this guide is essential for any new manager.

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    • Going Lean : How The Best Companies Apply Lean Manufacturing Principles To

      $24.99

      Going Lean sets aside the notion that efficient operations and powerful innovations are only possible when business is steady and demand is growing. Instead, companies must learn that sudden shifts or unpredictable conditions need not undermine their results. Led by a new breed of companies -Toyota, Wal-Mart, and Southwest Airlines-a powerful, yet unexpected mindset is reshaping the rules for business competitiveness. By using Lean Dynamics -based on the now-famous Toyota Production System-companies everywhere can thrive in virtually any environment. In Going Lean, readers will learn how to: * become broadly effective in creating and sustaining value * set a critical foundation for achieving sustained excellence * identify sources of lag and create robust value streams that thrive in today’s dynamic conditions * describe the underlying techniques to maintain steady and predictable flow * create a system based on “pull,” or external demand that consistently introduces new innovation even during severe downturns * strive for perfection * deliver industry-leading returns

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    • EQ Interview : Finding Employees With High Emotional Intelligence

      $18.99

      Smart hiring managers know that emotional Intelligence (EI) is a key indicator of success, but not always how to spot it. The EQ Interview will build your skills in assessing EI to ensure a good fit, with 250 behavior-based questions designed to uncover emotional strengths. You’ll learn to analyze responses to predict success—and even spot “EQ frauds” to avoid bad hires.

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    • Secretos Del Vendedor Mas Rico – (Spanish)

      $15.99

      Whether we know it or not, we are all salespeople.

      Sales is not limited to offering products but also encompasses services, ideas, talents, and opportunities. In this book, Dr. Camilo Cruz lays out a veritable treasure trove of ideas, strategies, and principles that will help us become more persuasive in our business presentations. Discover the most common objections from clients and prospects and how to respond with empathy and confidence. In this extraordinary book you will find ten practical keys to help you better communicate your ideas, draw people to your business, and secure life-long clients and partners.

      Seamos conscientes o no de ello, todos somos vendedores.

      El vender no se limita al ofrecimiento de productos, sino que incluye la oferta de servicios, ideas, talentos y oportunidades. En este libro, el doctor Camilo Cruz nos presenta un verdadero cofre de ideas, estrategias y principios que nos ayudaran a agregar persuasion a nuestras presentaciones de negocios. Descubre cuales son las objeciones mas comunes de clientes y prospectos y como responder a ellas con empatia y seguridad. En esta extrordianaria obra encontraras diez consejos practicos que te ayudaran a comunicar mejor tus ideas, atraer a otras personas a tu negocio y crear clientes y asociados para toda la vida.

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    • AMA Guide To Management Development

      $29.95

      Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including: * The five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation * The specific skills needed, including communication skills and people management skills * Alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper.

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    • Strategic Staffing 2nd Edition

      $35.00

      Co-published with SHRM. Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. Unfortunately, traditional approaches to strategic staffing are often more effective on paper than in the workplace. Strategic Staffing: Second Edition shows how to identify staffing needs and opportunities through qualitative and quantitative measures, and presents several effective, nontraditional approaches to strategic staffing. Bechet includes factors as diverse as promotions, retirements, “decruiting” (the active management of staff out of an organization), termination, and even retention. Featuring full case studies and dozens of examples, the book is both enlightening and practical. And to help readers create their own staffing plans, the companion site has holds a trove of invaluable tools, including: * PowerPoint(TM) slide presentations * Customizable Excel(TM) spreadsheets * Assessment and evaluation forms * Calculations and analyses * Sample staffing plans, and much more. Integrating a strategic approach to staffing can result in reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater profits. This book is a detailed, process-oriented guide that offers all the tools staffing professionals need.

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    • From Difficult To Disturbed

      $19.95

      Nationally syndicated career columnist Joyce Lain Kennedy’s ten best career books for 2007 How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it’s something as common as being introverted or extroverted . . . or something much more serious. From Difficult to Disturbed helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they’re not handled correctly. The book contains down-to-earth solutions for dealing with: Personality Types including avoidant, dependent, histrionic, narcissistic, or antisocial workers * Common People Problems such as unproductive, angry, uncooperative, or chronic problem employees * Mental Disorders such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.

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    • Saque Su Mano De Mi Bolsillo – (Spanish)

      $15.99

      Are you tired of closing (or losing) deals that are all about the price? Do you feel like you’ve been out-smarted and out-maneuvered by your customers? Es esa tu mano en mi bolsillo? teaches you how to hold your own when you’re up against purchasing and procurement pros. In this book, sales experts Ron Lambert and Tom Parker teach the secrets of negotiation, sharing proven tactics for the sales process from the establishment of power to closing a deal.

      En ?Es tu mano en mi bolsillo? los expertos de ventas Ron Lambert y Tom Parker ensenan los secretos de negociar. Comparten tecnicas comprobadas para el proceso de ventas, desde establecer el poder hasta cerrar una venta.

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    • Arte De Cerrar La Venta – (Spanish)

      $16.99

      As one of the top salespeople in the world, Brian Tracy knows that the ability to close the sale is the key skill required by all top sales professionals. Fortunately, closing the sale can be learned by practicing the skills of the highest paid salespeople in every business. When salespeople follow a practical, proven, step-by-step process, they can get more orders, faster and easier than ever before. In El arte de cerrar la venta readers will learn to:

      Build value by focusing on benefits and solutions
      Lower perceived risk by emphasizing guarantees and assurances
      Answer any objection
      Bring a sales conversation to a natural and easy conclusion by using some of the best questions ever discovered.

      Brian Tracy, uno de los mejores vendedores del mundo, sabe que la habilidad de cerrar una venta es la destreza clave que necesita todo profesional experto en ventas. Afortunadamente, se puede aprender como cerrar una venta al poner en practica las mismas habilidades que utilizan los mejores vendedores en cada negocio. Cuando los vendedores siguen paso a paso un proceso practico y comprobado, pueden conseguir mas pedidos, mas rapida y facilmente que nunca. En el libro El arte de cerrar la venta los lectores aprenderan a:

      Generar valor enfocandose en los beneficios y las soluciones
      Disminuir el riesgo percibido al enfatizar las garantias y los seguros
      Responder a cualquier objecion
      Hacer que la venta llegue a una conclusion natural y sencilla utilizando algunas de las mejores preguntas que se hayan descubierto.

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    • 21 Most Powerful Minutes In A Leaders Day

      $19.99

      While a few people appear to be born leaders, the ability to lead is actually a collection of skills, nearly all of which can be learned and sharpened. Based on his New York Times bestseller The 21 Irrefutable Laws of Leadership, author John C. Maxwell presents a daily plan to help you grow as a leader in your personal, professional, and spiritual life.

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    • Anatomy Of Persuasion

      $18.99

      Some people seem to be able to talk anybody into anything! Do they simply possess a natural talent that the rest of us can never hope to imitate? This refreshing books says “No!” and provides readers with a unique, proven, step-by-step analytical thinking process that anyone can use to analyze, organize, and present information in a persuasive way. The Anatomy of Persuasion literally dissects each step in the persuasion process. Readers will turn their great ideas into tangible realities as they learn how to: * apply the two major principles of communication * perceive the needs of others * present the features and benefits of their idea * understand the subconscious decisions people often make * create a logical, error-free proposal (oral or written) that will win the day.

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    • Tell Me How Im Doing

      $15.99

      Just imagine being completely denied any feedback whatsoever — no guidance, no praise, and no constructive criticism for the things you do. If you received no input at all, how much initiative would you demonstrate? Would your productivity be high, or low? What would your morale be like as time went on? And if you experienced this kind of treatment in the workplace, how likely would you be to turn down a job offer to go somewhere else? The sad fact is that most of us take feedback for granted. But interpersonal feedback is a critical nutrient for everyone, whether at home, at work, or elsewhere — the psychological equivalent of food and water. Without strong, clear feedback to use as a reference point, people are incapable of functioning fully and productively. Yet as important as it is to let people know how they’re doing, most of us lack the skill to consistently deliver good, constructive feedback. Tell Me How I’m Doing illustrates the importance of feedback using a simple fable in which a beleaguered manager recognizes the enormous impact feedback can have in his organization-by experiencing firsthand what it feels like to go without it. The book then provides step-by-step guidance for how you can improve your own ability to relate to the people around you and become more effective in every sphere of your life. The book helps you take a personal inventory of your own feedback style, and introduces you to the four distinct types of feedback — supportive, corrective, abusive, and insignificant — and clarifies when to use the first two, and how to avoid the others. You’ll also learn about the ten essential dimensions of feedback, including how to: Use a Plan — Give your feedback some preparatory thought, and then deliver it with a clear solution in mind. Be Specific — Get your point across by citing particular examples of the behavior you’re discussing. Focus on Behaviors — Target the factors that can be seen or measured, rather than concentrating on personalities, attitudes, or labels. Determine Time and Place — Know when and where to give feedback for maximum effect. Give Balanced Feedback — Provide the right mix of supportive and corrective feedback. By understanding how to interact more constructively with your peers, you can create a positive, productive, and dynamic culture that serves everyone well. Tell Me How I’m Doing is an engaging story and an essential guidebook for understanding how to use feedback to communicate goals, improve per

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    • Microempresa Megavida – (Spanish)

      $17.99

      Don’t let your business run your life; run your business to give you and your family a good life.

      Creating and owning a successful business is part of the American dream. Written for “ordinary folk who have more dreams than education, capital or resources,” Microempresa, Megavida promises not just professional and financial success but also a fulfilling life. Louis Barajas shows how to create a business that enriches your life as well as your wallet, that creates both money and meaning, and that provides a legacy for yourself and your family.

      Barajas has a unique integrated approach that deals with life as well as business. The four cornerstones of getting a big life from a small business are Truth, Responsibility, Awareness, and Courage. The five steps of building a small business that will lead to a big life are the following:
      Your life blueprint
      *Your vision
      *Your business blueprint
      *Your business systems
      *Your team

      Este libro es concreto, facil de leer, facil de aplicar como una guia que ayudara al lector a tomar la chispa del deseo de una vida mejor y convertirla en un fuego abrasador de una microempresa exitosa. Estos negocios proveeran mas libertad economica y personal, mas felicidad y satisfaccion para los empresarios y sus familias. Esto se muestra a traves de cinco pasos, los cuales son: Vida: el proposito de un negocio es darle a usted mas vida. Liderazgo: el precio de la grandeza es la responsabilidad. Su negocio es su negocio, no su producto. Sistemas uniformes: el sistema es la solucion. Su equipo: entre mas grande sea el sueno, mejor el equipo que necesitara.

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    • Golf And The Game Of Leadership

      $22.99

      Assuming you’re not Tiger Woods or Annika Sorenstam, chances are your golf-playing (or watching) time is interrupted on a regular basis by the demands of your work. But the approach you use on the links translates surprisingly well to the office and the boardroom. Golf and the Game of Leadership shows how qualities like focus, consistency, confidence, and “playing by the rules” all apply to the way you perform in the professional realm. Don McHugh, whose management experience is matched only by his passion for golf, leads you through 18 “holes,” including: #1. You’ve Gotta Love the Game: be passionate about your leadership role #5. Visioning: from dreaming to achieving, lay out a future for yourself in the game of leadership #6. Posture, Grip, Alignment (PGA): the backbone of a solid game, excellence in fundamental skills is the key to sustaining success #11. Feedback: a golfer can tell a slice from a clean shot. Honest, timely feedback is the equivalent in business. #13. Responsibility: play your own ball and require that others do the same #18. It’s Up to You: leadership is an individual game. Don’t just talk a good game — play a good game At the “19th hole,” you’ll complete your “basic round chart” based on the key concept from each of the 18 holes, and score yourself for each. (And don’t forget to celebrate!) Whether you’re new to the game of leadership or already a “top hitter,” this book will help you hit straight and true — every round.

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    • John F Kennedy On Leadership

      $18.99

      Today’s business leaders have much in common with President Kennedy. They face monumental decisions in unpredictable times; their actions have implications far beyond their own organizations; and they are judged mercilessly and incessantly by both their constituents and the media. Professionals, then, would do well to study the leadership traits that made Kennedy one of the most respected, beloved, and influential world leaders in modern history. John F. Kennedy on Leadership analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged. Readers will learn the value of: * Planning and decision making: Consult widely, then act. * Crisis management: Don’t let events manage you. * Building a team: Find your own “Bobby.” * Independence: Don’t follow the crowd. * Mistakes: Learn from them and move on. This timely (and timeless) book will be of interest to anyone involved in leadership.

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    • Wisdom Of Alexander The Great

      $18.99

      Exceptional leaders are the ones who are able to analyze problems, optimize resources, inspire loyalty, and execute strategy. There is no more stunning example in history than Alexander the Great, whose leadership skills were so immense that they still resonate some 2,000 years later. The Wisdom of Alexander the Great reveals four leadership processes distilled from the life and extraordinary accomplishments of Alexander, King of Macedonia. Readers will learn how he: * reframed problems in order to meet seemingly insurmountable challenges * built alliances by using his strength to generate trust and respect, not just fear * established identity and “branded” himself a unifier, thus keeping the home base secure while continuing to expand his empire * recognized and assimilated the cultures and symbols of different peoples, becoming a powerful and trusted figure everywhere he went The Wisdom of Alexander the Great relates 34 riveting episodes from Alexander’s expansion through Asia Minor, Egypt, Mesopotamia, the Middle East, the Persian Empire, and India. Each example, tied to a modern-day counterpart, imparts valuable lessons from the timeless legend of one of the greatest leaders in history.

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    • Facility Managers Guide To Finance And Budgeting

      $44.99

      Leaky faucets and cracked pavement aren’t the only demands on a facility manager’s time and energy. These days, they also need top-notch financial skills–to sell their department to senior management, to win funds for crucial projects, to become fully integrated into the organization. Sadly, most facility managers lack even fundamental financial skills. The Facility Manager’s Guide to Finance and Budgeting is the first primer designed to teach them the ropes quickly, concisely, and with minimum pain. The book explains how to: * Understand the essential concepts of facility work programs and programmatic planning and budgeting * Develop and manage an annual expense budget, then evaluate the results * Make financially sound “”go/no go”” decisions on projects requiring capital funding * Pinpoint significant cost-savings and cost-containment areas * Use unit-cost indicators to benchmark facility management initiatives * Create an information system and database that ties directly into the budget.”

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    • Talento Nunca Es Suficiente – (Spanish)

      $18.99

      SKU (ISBN): 9780881130720ISBN10: 0881130729Language: SpanishJohn MaxwellBinding: Trade PaperPublished: April 2007Publisher: Groupo Nelson

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    • Time Power : A Proven System For Getting More Done In Less Time Than You Ev

      $19.99

      One of the world’s premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, in Time Power, Brian reveals his comprehensive system designed to help readers increase their productivity and income exponentially — in just weeks! Filled with hundreds of powerful, proven tools and techniques, this book shows readers how to: * gain two more productive hours each day * make better decisions, faster! * set clear goals and focus on higher-value activities * manage multitask jobs more efficiently * overcome the people problems that can sap their time * use the five tools and techniques that will make them more productive for the rest of their lives * and much more! Overflowing with quick and effective time-saving strategies, Brian Tracy’s Time Power lets readers in on the secrets to being more productive, earning more money, and getting more satisfaction from life.

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    • Strengths Finder 2.0 A New And Upgraded Edition Of The Online Test From Gal

      $49.99

      Includes card with access code to the StrengthsFinder 2.0 assessment, program, and website.

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    • Seeing Is Believing

      $29.95

      Take a look around your workplace and try to find the following items: A statement of business objectives. I think it’s in that pile by the copy machine. A schedule of divisional goals. Everyone got that e-mail last year. Clear performance standards. They’re in the employee handbook. Team workflow documents. On the bulletin board, sticking out from under the first aid sign. Regular communication and motivation from management to employees. We have the quarterly meeting, and we send out memos. Stop. Is the information your employees need every day truly accessible? Just because it’s there doesn’t mean it’s present. When information is hard to find, outdated, nebulous, or incomplete, the effect is profound. If they can’t see it, it’s as good as nonexistent. The fact is, the visual elements in a workplace have a tremendous impact on execution, morale, and productivity. And it’s not just about information access. A visually dynamic workplace energizes employees, builds pride and ownership, and conveys the strength and currency of the organization. Design and graphics, art and color, sculpture and dimension — all have profound effects. Far from simply prettying up the office, your organization needs to create an environment of visual stimuli that convey goals and expectations, that engender a collaborative attitude, and most important, that cannot be ignored. This book represents a milestone in the science of workplace design. Whereas there are countless approaches for improving the comfort factor of work environments through color, lighting, furniture, and spatial flow, Seeing Is Believing is the first book to link visual elements directly to specific organizational objectives and individual tasks. The authors have created a step-by-step plan for creating and implementing a Visual Management program in any environment. You’ll learn how to create a dynamic VM system that: Replaces information overload with information sharing and dramatically improved workflow Seamlessly incorporates clear information exchange into an aesthetically pleasing and energizing workplace that will make people want to come to work Resonates with workers of every generation, whether they identify with Life magazine or MTV Enhances relationships not only among employees, but also with customers, business partners, investors, and the public Ensures uniform understanding of crucial requirements and desired outcomes Seeing Is Believing features many examples of how VM has improved perfor

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    • Top 10 Mistakes Salespeople Make And How To Avoid Them

      $14.99

      Wall Street Journal and Business Week best-selling author and leader of one of America’s top sales training companies, Todd Duncan reveals the 10 most common mistakes salespeople make, and offers insight on how to avoid them.

      Some salespeople are very successful, but a greater percentage end up victims of the sales industry-and their own mistakes. Some mistakes are normal bumps in the road toward success. Others are more damaging. But many are fatal to a career.

      Duncan addresses these catastrophic mistakes with clarity and directness. Whether you’re a seasoned sales professional or someone considering sales as a career, Duncan’s wisdom can help you avoid errors in perception, practice, and performance that could not only cost you a sale, but also your career.

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    • Creative Training Idea Book

      $44.99

      Trainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to think creatively about training in any situation. Based on the author’s nearly three decades of training experience, this invaluable resource gives trainers the tools to adopt a fun, energetic approach that will make for a stimulating learning environment. Readers will learn new methods for: * setting the right tone * uncovering participant needs * grouping participants and selecting leaders * avoiding and reclaiming turned-off learners * encouraging and rewarding participation * and much more! Filled with checklists, forms, resources, and dozens of “”Bright Idea”” blurbs, The Creative Training Idea Book will help trainers and their learners achieve maximum learning results.

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    • Write Up The Corporate Ladder

      $22.99

      Anyone who wants to succeed in the workplace needs to present ideas clearly, persuasively . . . and in writing. But until now, business-writing books have emphasized rules and mechanics, which often stifle the writing process. Write Up the Corporate Ladder introduces a new, simplified approach to writing based on the way professional writers write, emphasizing the importance of “writer’s intuition” and “message over mechanics” to enable readers to write both faster and smarter on the job. This helpful book spells out the difference between good, bad, and mediocre writing, provides step-by-step instructions for bringing out your own best ideas, and features personal interviews with Fortune 500 executives and best-selling business authors like Ken Blanchard, Michael Lewis, Suze Orman, and others. Valuable tools include: * Tips on how to break the rules that undermine effective business writing * A special chapter on writing content-rich one-page memos and concise e-mails * A custom Action Plan for determining skill level and tracking improvement * A comprehensive list of online writing resources

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    • Cuando Matas Una Venta – (Spanish)

      $15.99

      Hay aproximadamente 12.2 millones de vendedores en los! Eso significa uno de cada veintitres personas! Los vendedores estan en todo lado, vendiendo cualquier cosa imaginable. Algunos son excelentes, pero un gran porcentaje de ellos acaban siendo victimas de la industria de las ventas y de sus propios errores. Algunos de estos errores solo son obstaculos en el camino hacia el exito. Otros sin embargo son mas daninos. Y desgraciadamente muchos errores acaban con la carrera de las ventas. Duncan se refiere a estos errores catastroficos con claridad y al punto. Sin importar si eres un vendedor profesional veterano, o alguien que esta considerando la carrera de las ventas, la sabiduria de Duncan te ayudara a evitar los errores en la percepcion, la practica y el desempeno que no solo podrian acabar con una venta sino tambien con tu carrera.

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    • Debugging : The 9 Indispensable Rules For Finding Even The Most Elusive Sof

      $18.99

      When the pressure is on to root out an elusive software or hardware glitch, what’s needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, Debuggingprovides simple, foolproof principles guaranteed to help find any bug quickly. This book makes those shelves of application-specific debugging books (on C++, Perl, Java, etc.) obsolete. It changes the way readers think about debugging, making those pesky problems suddenly much easier to find and fix. Illustrating the rules with real-life bug-detection war stories, the book shows readers how to: * Understand the system: how perceiving the “”roadmap”” can hasten your journey * Quit thinking and look: when hands-on investigation can’t be avoided * Isolate critical factors: why changing one element at a time can be an essential tool * Keep an audit trail: how keeping a record of the debugging process can win the day

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    • Call To Action

      $27.99

      Call to Action includes the information businesses need to know to achieve dramatic results from online efforts. Are you planning for top performance? Are you accurately evaluating that performance? Are you setting the best benchmarks for measuring success? How well are you communicating your value proposition? Are you structured for change? Can you achieve the momentum you need to get the results you want? If you have the desire and commitment to create phenomenal online results, then this book is your call to action. Within these pages, New York Times best-selling authors Bryan and Jeffrey Eisenberg walk you through the five phases that comprise web site development, from the critical planning phase, through developing structure, momentum, and communication, to articulating value. Along the way, they offer advice and practical applications culled from their years of experience “in the trenches.”

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    • Cost Management Toolbox

      $36.99

      Managers rarely get financial information the way they really need it. How can a nonfinancial manager minimize costs with the financial information he or she does get? By reading and absorbing this clear, concise new book. The Cost Management Toolbox lucidly explains how financial information–especially information relating to costs–is generated and reported in today’s service and manufacturing organizations. Avoiding hard-to-grasp technicalities, it shows business professionals how to: * Accurately determine how well their business is performing* Quickly diagnose financial and operational problems * Effectively evaluate new business propositions * Confidently forecast future trends and project future costs * Strategically plan and prepare a departmental budget * Strictly analyze costs, including the rarely-discussed area of service costing.

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    • Property Management Tool Kit

      $24.99

      Making money through real estate investments isn’t as simple as buying up property and hoping for the best — you have to know what you’re doing. The fact is, how you manage a property directly affects how profitable it will be. The Property Management Tool Kit goes beyond the basics, giving you all the guidance you need to successfully manage your properties, avoid pitfalls, and make a profit. You’ll find out how to: * Add value to your property, including which improvements to make or avoid * Address legal concerns, tenant issues, and administration and maintenance * handle monetary factors such as cash flow, record-keeping, and rent collection * Expand your portfolio and establish financial goals * Hire a team, partner with vendors, and use advertising In addition, you’ll find helpful management tools: a market survey; rental criteria; and sample documents and forms, including a rental application, a lease, a guest screening card, rules and regulations, renewals, a vacancy report, a maintenance log, and much more. Practical and informative, this is the one book you need to successfully manage your properties.

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    • Crunch Point : The 21 Secrets To Succeeding When It Matters Most

      $12.99

      In business and in life, things seldom go exactly as planned. You’ve probably figured out how to navigate around the little bumps, but what about full-blown crises, the kind with the potential to derail a company or send your personal life spinning out of control? Crunch Point presents a series of proven, practical techniques for overcoming any setback that may come your way — on the job, at home, or anywhere in your life. In an accessible, no-time-to-lose format, success expert Brian Tracy gives you the motivation, techniques, and confidence to grab tough and urgent problems by the horns and solve them — quickly, decisively, and completely. Crunch Point reveals Tracy’s 21 proven ways to: * Take control of the situation * Stay calm and rational — even in a crisis * Communicate clearly, constantly, and authoritatively with the key people around you — the skill that can make all the difference between failure and success * Identify and remove all obstacles to resolving the problem * Deal with problems more effectively by handling them systematically instead of randomly or emotionally, as most people do * Develop unshakeable courage and super-high self-confidence * Generate cash flow when the crisis is financial in nature * Never lose focus on your customers, no matter how dire the situation may seem * Cut your losses, when necessary, and save time and money in the long run Each chapter offers a selection of problem-solving strategies, complete with powerful action steps you can take regardless of the nature or size of the problem. It’s inevitable: At some point, the you-know-what is sure to hit the fan. Dealing with a crisis may never be easy or pleasant, but with the universal problem-solving techniques presented in Crunch Point, you’ll have the confidence and skills to rise above whatever comes your way — and you’ll be the one everyone calls “great under pressure.”

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    • Doing Gods Business

      $28.99

      Christians have likely been struggling with the place of business in the life of faith ever since Paul’s days as a tentmaker. Just how do the spheres of private devotion and public business intersect in a meaningful way?
      This book tells how readers can find lasting and satisfying meaning for marketplace involvement in the light of the Christian faith and tradition. Stevens explores the potential of business as a location for practicing everyday spiritual disciplines and as a source of creativity and deeper relationship with God.

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    • Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomen

      $22.99

      Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff — often underpaid and badly overworked — to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That’s no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service — such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children’s Research Center, The Ritz-Carlton, FedEx, and more — Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose-to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy — and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company — and a better way of life.

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    • Loving Monday : Succeeding In Business Without Selling Your Soul (Expanded)

      $26.99

      SKU (ISBN): 9780830833900ISBN10: 0830833900John BeckettBinding: Trade PaperPublished: July 2006Publisher: InterVarsity Press Print On Demand Product

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    • Psychology Of Selling

      $19.99

      Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the “Psychology of Selling” that is more important than the techniques and methods of selling.
      Tracy’s classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available in expanded and updated book format for the first time. Salespeople will learn:

      “the inner game of selling”
      how to eliminate the fear of rejection
      how to build unshakeable self-confidence
      Salespeople, says Tracy, must learn to control their thoughts, feelings, and actions to make themselves more effective.

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    • Safe Place For Dangerous Truths

      $19.95

      No more “checking for feet.” This illuminating guide gets people to tell the truth at the meeting–not in the bathroom afterwards. Almost everybody does it–lie, that is. In one recent survey 93% of people admitted to lying regularly at work! Why? Because it’s safer than telling the truth. Sadly, organizations cannot succeed in this poisonous world of half-truths, strategic omissions, and doctored information. To function optimally, businesses must create an environment where people feel free to tell the truth, no matter how disturbing. Only then can organizations unleash the responsiveness, creativity, and enthusiasm necessary to achieve their goals. This unique book shows how, using the formal process of “dialogue,” such a place can be built. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by reducing fear, prompting self-examination, and opening minds * build trust where suspicion and cynicism held sway * inspire individuals to think and learn as a group * help groups talk through tough issues and move to collaborative action.

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    • Laugh And Learn

      $19.95

      We may not all be born comedians, but most people are naturally humorous, says Doni Tamblyn, a comic-turned-trainer whose humorous techniques bring serious results at clients such as Chevron, Wells Fargo, and other Fortune 500 companies, universities, and government entities. While Laugh and Learn offers plenty to keep smiles on the faces of trainers and their students, it’s not a collection of one-liners and knock-knock jokes. It’s an enlightening and practical look at how teachers and training professionals can inject elements of entertainment, creativity, humor, and emotion into their existing methods, even when dealing with serious or technical topics. Filled with fun, challenging, and thought-provoking exercises to help readers feel more comfortable being funny, the book also provides dozens of workshop activities and techniques to introduce humor into the learning environment. Combining the latest brain studies and humor research with the author’s own 23 years of experience in comedy and corporate training, Laugh and Learn is a fascinating look at what makes learners perk up, pay attention — and remember!

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    • Fire Someone Today

      $18.99

      Bob Pritchett started his first business at age six. In high school, he ran a software company that sold to Fortune 500 companies. By the age of 20, he had cofounded Logos Research Systems, Inc. He has seen the ups of high profits and the downs of a failed IPO attempt. Pritchett’s successes and failures led him to write Fire Someone Today. Far from a treatise on giving employees the axe, Fire Someone Today uses four categories-People, Leadership, Finance, and Operations-to cover a wide range of issues unique to the more than 20 million small business owners in the United States. Filled with hands-on advice and practical examples from real businesses, the book takes a no-nonsense approach to the uncomfortable decisions and actions that every manager, business owner, or entrepreneur must face.

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    • Giants Of Sales

      $22.99

      Sales theories come and sales theories go, but nothing beats learning from the original masters. The Giants of Sales introduces readers to the techniques developed by four legendary sales giants, and offers concrete examples of how they still work in the 21st century. The book reveals how: * In his quest to sell a brand new product known as the cash register, John Henry Patterson came up with a repeatable sales process tailor-made for his own sales force * Dale Carnegie taught people how to win friends and influence customers with powerful methods that still work * Joe Girard, listed by Guinness as the world’s greatest salesman, didn’t just sell cars, he sold relationships-and developed a successful referral business * Elmer Wheeler discovered fundamental truths about persuasion by testing thousands of sales pitches on millions of people, and achieved great success in the middle of the Great Depression Part history and part how-to, The Giants of Sales gives readers practical, real-world techniques based on the time-tested wisdom of true sales masters.

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    • Billy Alfred And General Motors

      $19.99

      You couldn’t find two more different men. Billy Durant was the consummate salesman, a brilliant wheeler-dealer with grand plans, unflappable energy, and a fondness for the high life. Alfred Sloan was the intellectual, an expert in business strategy and management, master of all things organizational. Together, this odd couple built perhaps the most successful enterprise in U.S. history, General Motors, and with it an industry that has come to define modern life throughout the world. Their story is full of timeless lessons, cautionary tales, and inspiration for business leaders and history buffs alike. Billy, Alfred, and General Motors is the tale not just of the two extraordinary men of its title but also of the formative decades of twentieth-century America, through two world wars and sea changes in business, industry, politics, and culture. The book includes vivid, warts-and-all portraits of the legends of the golden age of the automobile, from Crazy” Henry Ford, Ransom Olds, and Charles Nash to the brilliant but uncredited David Dunbar Buick and Cadillac founder Henry Leland. The impact of Durant and Sloan on their contemporaries and their industry is matched only by the powerful legacy of their improbable and incredible partnership. Characters, events, and context — all are brought skillfully and passionately to life in this meticulously researched and supremely readable book.”

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    • 78 Important Questions Every Leader Should Ask And Answer

      $18.99

      Great leaders have many talents, but one critical skill — often unrecognized — is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees’ efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is “I don’t know” or “I can’t tell you.” With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (“Why do you do business with our competition?”) * Employees (“What’s a recent management decision you didn’t understand?”) * And even themselves (“What do I want to be remembered for?”)

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    • Generating Buy In

      $17.99

      The power not just to persuade, but to inspire. Anyone interested in influencing fellow human beings can benefit from this book’s wise and practical advice. It’s a keeper!” –William Ury, Harvard Law School, Coauthor of the best-selling Getting to Yes The ability to influence people’s thoughts and feelings, to generate their buy-in, has emerged as the paramount leadership skill. The strongest leaders are those who create a positive vision of the future, paint a “”big picture”” that generates action by tapping into people’s emotions, ask for a commitment, and inspire their listeners to take steps toward the goal. Generating Buy-In: Mastering the Language of Leadership will help you master the powerful language that breeds such a commitment. Through real-world case studies and exclusive interviews, Generating Buy-In imparts a revolutionary yet practical approach to: * Crafting a strategic story that projects a positive future to your audience * Speaking the language of buy-in with images that mold powerful thoughts and emotions in your listeners * Putting the language to work in service of your goal — whether the goal is to raise sales, inspire a work force, or win a Presidential election. “”This book unlocks secrets top leaders have applied through the ages. Instinctively you know that Mark Walton has hit the bulls-eye, because it feels right in your heart and your gut. Wonderfully simple and effective!”” — Ron Kirkpatrick, National Manager, Toyota Motor Sales, USA Complete with examples, practical exercises, sample business scenarios, and a foreword by William Ury, coauthor of the best-selling Getting to Yes, Generating Buy-In is an indispensable resource for leading and succeeding in today’s fiercely competitive world!”

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    • Fundamentals Of Preventive Maintenance

      $39.95

      Plant engineers and maintenance managers know from experience: All manufacturing equipment will break down, often at the worst possible moment. To survive in today’s lean-and-mean manufacturing environment, companies must head off these breakdowns with a preventive-maintenance management program that is both systematic and flexible — and geared toward minimizing downtime and maximizing equipment life. Fundamentals of Preventive Maintenance provides readers with an easy-to-follow, economically sensible maintenance and workorder management program. This results-driven guidebook outlines a 7-step process for designing and implementing the program, describing what needs to be done — and why. Designed to transform an often unwieldy program into one that can be effectively managed, it provides hands-on techniques for: * Establishing critical scheduling protocols * Managing the daily workorder schedule * Developing and issuing preventive maintenance workorders * Monitoring the program and making improvements

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    • Trust Or Consequences

      $24.00

      The recent rash of corporate scandals-and the ensuing financial ruin of companies and their stockholders — proves that even the bluest of blue chip businesses cannot bank on the blind faith of consumers and investors. More than ever, corporations must rebuild, restore, and strengthen bonds of trust. Al Golin has helped create trust strategies for global business leaders including The Walt Disney Company, Hewlett-Packard, McDonald’s, Toyota, Owens-Corning, and many others. Trust or Consequences shows what makes such strategies work, and reveals the eye-opening results of a survey of over 700 business professionals. This essential book reveals how to: * create an effective trust strategy * determine the impact of trust issues on stakeholders * assess trust-building performance and calculate the difficulty of restoring trust * create a “”trust bank”” for saving deposits of good will to draw on as needed Trust or Consequences offers tools for identifying trust opportunities, as well as numerous inside accounts of trust-building successes and failures by high-profile organizations and leaders. Filled with provocative ideas about why many companies overlook trust issues, Trust or Consequences brings the subject to center stage — where it must remain if companies are to regain stakeholder loyalty and competitive advantage.

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    • Project Management Step By Step

      $29.95

      Project management can seem like a daunting endeavor to the untrained and uninitiated. Here is a book that spells out the basics of implementing a project management model and encourages critical thinking about how project management can help a company accomplish its business objectives. Offering clear, concise explanations of different project phases, Project Management Step-by-Step also includes six case studies — positive and negative, real and fictional — that show clearly how project management works in the real world. The book is fully consistent with the newly updated Project Management Body of Knowledge, so its observations and recommendations are consistently applicable and thoroughly field-tested. Richman’s clear, accessible text is augmented with discussion questions, exercises, diagrams, charts, and a comprehensive glossary. Special passwords to free online information for students, instructors, and project management professionals are alone worth the price of the book. Written in plain, jargon-free English, Project Management Step-by-Step is an incisive and complete guide — truly a perfect introduction to project management.

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